Eligibility
Refunds apply to studio fees you have actually paid against an invoice we issued. Published figures on the fees page are not payments. Employer-sponsored seats are refunded to the paying organisation unless that organisation instructs otherwise in writing.
Timeframe for a full refund
You may cancel for a full refund if your written notice arrives at least 14 calendar days before the first taught session (or, for Signal Desk, before we send the first annotated catalogue). Distance-contract cooling-off under UK consumer law may also apply where you booked as a consumer; if those rights give you more than this paragraph, we follow the law.
If we cancel a room because enrolment is too small, you receive a full refund of fees paid for that room. Travel you booked independently is not reimbursed.
Partial refunds
After teaching begins, a partial refund may be available if you withdraw for a documented serious reason (illness, bereavement, employer visa timing) and you have not received more than three taught sessions or the first Desk annotation. The retained amount is 30% of the invoiced fee, reflecting critique already prepared. After week four of a live room, or after the second Desk return, fees are generally not returned except where we have materially failed to teach.
If we tell you in week two that sample size cannot support the flagship method, and we recommend pausing, the refund follows the full-refund rule for unused weeks, minus a £180 materials charge if pamphlets were already issued.
Non-refundable items
Travel, lodging, and meals around the Dacre Banks day. Guest-reader honoraria already committed where you asked for a private extra session. Replacement seats transferred to a colleague are not a refund; they are a name change we may allow once.
Pamphlets and ledger templates, once downloaded, remain licensed to you even if you later withdraw; we do not claw the files back, and we do not refund them separately.
How to request a refund
Write to info@featurekernelbase.digital with the invoice number, the room name, and whether you are a consumer or a company. You may also use 078 2873 7814 or post to 8 St Andrews Lane; Dacre Banks; HG3 4WL; United Kingdom. We acknowledge within three working days.
Process and timing
We confirm eligibility, then instruct return of funds within 14 working days of that confirmation. Bank processing may add a few days after we send.
Refund method
We return money by the same route it arrived (UK bank transfer in almost all cases). We do not send cash or store credit. Currency conversion charges on your side are not ours to reverse.
Cancellation by you or by us
You cancel by the written notice above. We cancel a chamber only if we cannot staff it or enrolment is below four seats; we will offer a later chamber or a refund. We do not cancel to avoid a difficult student; withdrawal for conduct is described in the terms and is not a teaching-failure refund.
Exceptions
Statutory rights remain. If digital materials were supplied and you asked us to start during a cooling-off period, that portion may be non-refundable as the law allows. Nothing here limits a claim for a room we simply failed to deliver.